Return Policy

How do I cancel an order on ICL Store?

For outright cancellations by you:

Once you have placed an order with iclstore.in ,you can call up the Customer Care number or drop a mail to  care@iclstore.in  to cancel the order or modify it within two hour of placing the order. If you choose to cancel your order within two hour of placing it with us, you will earn for yourself cash in ICL wallet against the order value. After two hour, the order is sent for shipment and cannot be canceled. You would then have to initiate a Return. After adhering to our Return & Return Segment policy, you will get cash in ICL wallet against the order value.

If the cancellation is after your product has shipped, you can do one of the following:

  • If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
  • If you received the product, you can return it immediately and contact Customer Support, informing them of the cancelation.
  • If you have accepted the product, it will be eligible for return. Please refer to the RETURN SECTION for details on the same.

How long will it take to process my cancellation request?

If you choose to cancel your order within two hour of placing it with us, you will earn for yourself cash in ICL wallet against the order value. After two hour, the order is sent for shipment and cannot be canceled. You would then have to initiate a Return. After adhering to our Return & Refund Segment policy, you will get cash in ICLwallet against the order value. This may take up to 15 business days.

How will I get my money back after cancellation? What are the modes of Return Segment available?

Once you have requested cancellation, you will earn yourself cash in ICL wallet against your order money as Return Segment is an option not available with us.